We have been Rackforce clients for several years during which time we enjoyed a level of service that is second to none. Recently our server was compromised by a spam attack which resulted in some serious problems with our SMTP and POP3 mail servers. Your support team went above and beyond in helping us resolve the issue, demonstrating beyond any doubt why it is vital to host with a company such as Rackforce. We have, and always will recommend Rackforce technical support to our clients as a company that can be relied on. It is so reassuring to know that when the chips are down, Rackforce has you covered.
I have worked with quite a few hosts, none have compared to rackforce.
Rackforce is one of the quickest in assisting you it times of need that I have seen ... and the uptime is amazing!
The package price points are simply amazing for what you get, for a reasonable price you have really no bandwidth limits, no hidden fees, and simply the best customer service in the industry.
I have been hosting with RackForce for about 6 months now and have never been happier. Their support staff is second to none. I have tried some of the other guys attempting to save a little money but after spending a day trying to get satisfactory results from their tech guys I quickly canceled the account and came back to RackForce. RackForce tech support generally replies within 45 minutes and often times fix the issue for you.
I just wanted to say that I think what I like most about your service is your prompt, cordial, and comprehensible technical support staff. Almost every time I have a server problem that I can not solve, they seem to go beyond their call of duty to help me out. Their patience in dealing with the requests for help by numerous less-experienced and probably naive customers (myself included) is remarkable, especially considering the impersonal nature of communication. Not to mention they are technical experts in their field, and always have an answer for me that makes sense. So kudos, and keep up the good work.
To Whom It May Concern:
I am writing not to complain, but to praise one of your employees. Joel M. has many times gone above and beyond in his support of my account. He has answered the idiotic questions and completed the most difficult tasks. I believe that if it was not for him my company would not be doing as well as it is, and I would not have as many happy customers.
I was hosting through three different companies before finally coming to Rack Force. The customer service here is the best around. That is the reason I am here, and will continue to stay here. People like Joel make my life as a middle man between my customers and my server a lot easier.
Again I would just like to commend Joel for his expertise, knowledge, patience and support.