I am very impressed with how quickly your team takes care of any problems. It is refreshing.
To Whom It May Concern:
I am writing not to complain, but to praise one of your employees. Joel M. has many times gone above and beyond in his support of my account. He has answered the idiotic questions and completed the most difficult tasks. I believe that if it was not for him my company would not be doing as well as it is, and I would not have as many happy customers.
I was hosting through three different companies before finally coming to Rack Force. The customer service here is the best around. That is the reason I am here, and will continue to stay here. People like Joel make my life as a middle man between my customers and my server a lot easier.
Again I would just like to commend Joel for his expertise, knowledge, patience and support.
I expect my web development business to grow a lot this year. I had outgrown shared hosting and really wanted the control of a dedicated server however I didn't have the budget for it. Your dds200 VPS was the perfect solution for me and my business.
I pride myself in offering exceptional products and services to my customers and RackForce is the perfect compliment to my already high standards. The product, service and support I receive from RackForce allows me to focus on my customers, not if my servers are up or not. Thank you RackForce.
Since I began writing web sites in April of 2005, the sites I wrote were all published on various shared hosting plans. I learned a great deal, had fun and then experienced limitations. Over time, I discovered that a need for more backend control in my site authoring was necessary and I began researching various dedicated and virtual hosting providers. In so doing, I performed many searches and read many articles on and about several hosting companies. In my research I spoke to a few hosting companies by phone and attempted to reach several others, without success. In contrast to the vast majority of hosting companies I unsuccessfully attempted to reach, the Rackforce Sales Team and Technical Support Team have always been readily available by phone, via Live Chat and/or by their "Fast Attack" technical support program.
Considering the fact that I had never hosted my own site, I had concerns about a number of technical aspects of hosting technology. I was unsure if I could tackle hosting my own sites and be the server administrator without experiencing major technical difficulties. In February of 2007, I signed up for a hosting account with Rackforce and selected the dds400-l. I can attest that Rackforce has helped me tremendously and I am now the sole server administrator for several web sites, with many more to come and my experience with Rackforce has been great. If you have concerns about being able to establish contact with your hosting company, please note that when Rackforce says "24x7x365 'Fast Attack' Support", they mean it, as my inquiries have always been fully addressed, beyond my expectations, and done so professionally, courteously and expediently.
Without further ado this written testimony is being provided in support of Rackforce.
I have worked with quite a few hosts, none have compared to rackforce.
Rackforce is one of the quickest in assisting you it times of need that I have seen ... and the uptime is amazing!
The package price points are simply amazing for what you get, for a reasonable price you have really no bandwidth limits, no hidden fees, and simply the best customer service in the industry.