I have owned a DDS200 plan for a while. I am actually taking the time to write you a little something regarding your service and support. I have to say that in my IT career, I have rarely encountered companies that were as prompt, dedicated, and knowledgeable and understanding as RackForce was to me. I know a lot of things about PCs, Windows, web design, php and all, but when I came across a Linux platform I was a bit lost and inexperienced.
After lots of help from RackForce support, and tons of research, I feel that I can solve any problems I would encounter. Sometimes, a customer only need to be directed in the right direction and guided through a process by getting a bit of coaching and advices. Well, Rackforce did it for me, and I thought I would let people know.
I find it very refreshing to finally get a company that seems to care more about the human side than the green side ($), if you know what I mean. Sure, companies need money to survive and grow, but client fidelity is something that does not come easy, and RackForce shows it well by supporting their clients in a timely, caring and effective manner, whatever size they are.
I would like to personally thank every member of the Rackforce team for the help they gave me, and also for any help coming in the future.
It brings it all down to one thing for me.
My next dedicated server later this year will still be with RackForce and probably lots of other ones too, and that is the business ($) outcome that RackForce gets back from its customer by offering a quality service, a human touch and a dedicated team!
Thanks again, RF Team! Keep up the good work, and never lose this perspective of business. IT SIMPLY WORKS!
We have been Rackforce clients for several years during which time we enjoyed a level of service that is second to none. Recently our server was compromised by a spam attack which resulted in some serious problems with our SMTP and POP3 mail servers. Your support team went above and beyond in helping us resolve the issue, demonstrating beyond any doubt why it is vital to host with a company such as Rackforce. We have, and always will recommend Rackforce technical support to our clients as a company that can be relied on. It is so reassuring to know that when the chips are down, Rackforce has you covered.
After using a 'Budget' VPS and suffering through unexpected outages, severe remote connection lag, and bad customer service I wish I would have switched to RackForce a year ago. The difference is not only in reliability, connection speed, and processing times, but the professional attitude that will keep me as a happy customer for many years to come.
Our Company - ScheduleForce - has had the opportunity & distinct pleasure to work with Rackforce since the early part of 2004. In the early days, with just a handful of customers - we were probably a small fish compared to some of the other Rackforce customers - but they always treated us with the kind of respect and response time that you would expect out of a world-class datacenter. There has never been a time that we are more happy to be a customer than now. Our customer base and volume has multiplied more than 10-fold since we started in 2004, and while we do not plan on slowing down any time soon - it is reassuring to know that Rackforce is not slowing down either. They continue to lead with their growth and quality of service.
After years of running my own servers and doing my own hosting, I was pleased to find Rackforce. They handle all the messy stuff like the maintenance of the server, the internet connection and I get to spend all my time on the important stuff.
I am also extremely impressed with the excellent server I have received on behalf of all the staff at RackForce. I have left doing hosting on my own and plan on staying with RackForce for a good while.