After using a 'Budget' VPS and suffering through unexpected outages, severe remote connection lag, and bad customer service I wish I would have switched to RackForce a year ago. The difference is not only in reliability, connection speed, and processing times, but the professional attitude that will keep me as a happy customer for many years to come.
To Whom It May Concern:
I am writing not to complain, but to praise one of your employees. Joel M. has many times gone above and beyond in his support of my account. He has answered the idiotic questions and completed the most difficult tasks. I believe that if it was not for him my company would not be doing as well as it is, and I would not have as many happy customers.
I was hosting through three different companies before finally coming to Rack Force. The customer service here is the best around. That is the reason I am here, and will continue to stay here. People like Joel make my life as a middle man between my customers and my server a lot easier.
Again I would just like to commend Joel for his expertise, knowledge, patience and support.
Just wanted to take a moment an tell you how pleased I am with your server and especially the support you provide. I am extremely happy that I made the decision to switch all of our hosting account from our old provider to your company. Your servers are rock solid, your network performance and support are far beyond what my expectation were. Keep up the good work and if you need references, I would be glad to share my experiences.
As a full solution online agency we create visually stunning websites for clients and provide hosting services for these sites. A majority of these sites are for publicly traded companies where a site being offline is a critical matter. After being let down by several hosting companies and other managed data center solutions we found RackForce. RackForce has provided us with multiple, reliable servers in a stable, secure data center. Being able to use the Tivoli storage manager for automated backups on a Windows server and the use of the storage area network for automated Linux backups has proved to be a great, reliable backup solution. Pre-installed Plesk and cPanel control panels allow for quick deployment and advanced site management features. Support issues are answered in a very timely manner with excellent expertise behind the answers. We are extremely pleased with the services and support offered by RackForce and will continue expanding our hosting environment within the RackForce infrastructure.
Smoothest set-up ever, everything was perfect, even the one thing I thought was a minor issue was not, I switched browsers and everything worked perfectly. Doug provided me with excellent information and customer service, my account and VPS were set up super-quickly and I could not be happier. This is what a hosting company should be.
I have been with RackForce now for a couple of years and their support has been superb. Support tickets are responded to within a matter of minutes by techies who really know their stuff. I also like the way you can scale up and down your hosting package in line with your requirement with no downtime or inconvenience.
The difference between hosting providers is not the machines they use, the bandwidth they offer - or even the pricing. It is in the quality of the support services they offer. When you are running a business with a hosting provider, you need support services that will keep you running 24*7. We have found that RackForce offers the most professional and capable support services available - helping us keep on online business up and running around the clock. Of course, their product is great too - but it is their great support and troubleshooting that makes us loyal RackForce customers.
You guys have done a great job over the past week of helping get this migration completed on 2 fronts. I cannot express enough how comforting it has been to know that having problems and having help solving them from the support staff at RackForce helping to fix, adjust and remedy all situations has been. What is even more comforting is known that RF did all of this without a moment of thought for charging for services. The above process has validated my move to migrate from my other provider to you folks and assures me that my 2007 plans of adding additional servers with RF will be the right choice. My confidence is high and you are more than welcome to use my comments to attribute your work for others.
I am very impressed with how quickly your team takes care of any problems. It is refreshing.