After years of running my own servers and doing my own hosting, I was pleased to find Rackforce. They handle all the messy stuff like the maintenance of the server, the internet connection and I get to spend all my time on the important stuff.
I am also extremely impressed with the excellent server I have received on behalf of all the staff at RackForce. I have left doing hosting on my own and plan on staying with RackForce for a good while.
After using a 'Budget' VPS and suffering through unexpected outages, severe remote connection lag, and bad customer service I wish I would have switched to RackForce a year ago. The difference is not only in reliability, connection speed, and processing times, but the professional attitude that will keep me as a happy customer for many years to come.
I have owned a DDS200 plan for a while. I am actually taking the time to write you a little something regarding your service and support. I have to say that in my IT career, I have rarely encountered companies that were as prompt, dedicated, and knowledgeable and understanding as RackForce was to me. I know a lot of things about PCs, Windows, web design, php and all, but when I came across a Linux platform I was a bit lost and inexperienced.
After lots of help from RackForce support, and tons of research, I feel that I can solve any problems I would encounter. Sometimes, a customer only need to be directed in the right direction and guided through a process by getting a bit of coaching and advices. Well, Rackforce did it for me, and I thought I would let people know.
I find it very refreshing to finally get a company that seems to care more about the human side than the green side ($), if you know what I mean. Sure, companies need money to survive and grow, but client fidelity is something that does not come easy, and RackForce shows it well by supporting their clients in a timely, caring and effective manner, whatever size they are.
I would like to personally thank every member of the Rackforce team for the help they gave me, and also for any help coming in the future.
It brings it all down to one thing for me.
My next dedicated server later this year will still be with RackForce and probably lots of other ones too, and that is the business ($) outcome that RackForce gets back from its customer by offering a quality service, a human touch and a dedicated team!
Thanks again, RF Team! Keep up the good work, and never lose this perspective of business. IT SIMPLY WORKS!
I would like to thank all the support technicians who helped myself and my clients out so much in the past few days and in general throughout our service term with Rackforce. Their help and support was invaluable, and greatly rested the nerves of my clients. I will most definitely keep referring people to Rackforce for their server needs. Thank you!
I pride myself in offering exceptional products and services to my customers and RackForce is the perfect compliment to my already high standards. The product, service and support I receive from RackForce allows me to focus on my customers, not if my servers are up or not. Thank you RackForce.
Your Tech Support is AWESOME! I just wanted to let you guys know how great my experience with Rackforce tech support has been. You guys have helped me through the a series of issues on the server and worked around the clock to get the server up and working again. Keep up the great work
We have been with Rackforce for several years for our entire hosting business, and have found the new enterprise cloud system to be first rate. Their dedication to service and support has been excellent and the stability of the infrastructure has allowed us to grow our business.
RackForce has worked in partnership with us to design a solution that gives our payroll and employee management platform the performance and reliability we need to offer to our customers. Since switching to the RackForce Enterprise Cloud platform we have enjoyed rock-solid stability and consistent performance. We have been impressed with how well SQL Server performs on this virtual infrastructure. The Cisco ASA 5520 virtual firewall instance provides excellent security, was simple to configure and is easy to manage remotely. We get first-rate service from knowledgeable technicians who respond to our requests quickly and professionally through a simple-to-use online ticket solution. Overall I could not be happier with the platform and services; to me it is like having an appliance that just works when you turn it on - we do not even think about it.