I appreciate the speed and accuracy as well as security measures I have seen. I have not seen such to this degree of professionalism from MANY web hosting and services outfits spanning the entire continent. Your team of engineers approach perfection.
I wanted to send you a note to thank the below team members of your Technical Support Staff. Denis S. Chris R Steve K Darek G Mike M Chris M Iam a small-time hosting provider and retired Sr. Technology Architect from IBM. As a former 3rd level support person, I can appreciate the terms "support matrix" and "scope". While these members strictly (kindly and professionally) enforced your support matrix, each of them voluntarily provided "tips" and "answers" in their follow-up posts. These tips saved lots of time for me and your team as well as provided "education" to me since I'm not an expert in Linux. For a few years, I've created tickets regarding a possible spammer take-over of my server space. Daily, I would see messages in the mail queue that were being sent on behalf of webmaster at my domain.com Those tickets/questions were never resolved until the situation got so bad that I was sent an AUP - Spam Ticket Your Teammates informed me as well as told me how they found spammers sending over 4,500 spam related emails every 10 min. My hosted domains were not available during this take-over. Your Teammates, seeing how serious this matter was with my service offering and reputation, diligently investigated and found that my CMS Product Offering had a script that was causing the problem (KTML a browser-based WYSIWYG HTML editor). They gave me tips to better monitor and manage the mail queue and web connections ( over 800 at one time, sending 4,500 emails). My product required a re-write. When put into production it solved the issue. Although there are still many spammers connecting and looking for the file (toolbar.php), they immediately disconnect and the mail queue is fine. You are lucky to have such professional Teammates.
I have worked with quite a few hosts, none have compared to rackforce.
Rackforce is one of the quickest in assisting you it times of need that I have seen ... and the uptime is amazing!
The package price points are simply amazing for what you get, for a reasonable price you have really no bandwidth limits, no hidden fees, and simply the best customer service in the industry.
Just wanted to take a moment an tell you how pleased I am with your server and especially the support you provide. I am extremely happy that I made the decision to switch all of our hosting account from our old provider to your company. Your servers are rock solid, your network performance and support are far beyond what my expectation were. Keep up the good work and if you need references, I would be glad to share my experiences.
We have been with Rackforce for several years for our entire hosting business, and have found the new enterprise cloud system to be first rate. Their dedication to service and support has been excellent and the stability of the infrastructure has allowed us to grow our business.
You guys should be called Rack ROCKS!!!!!!!, not RACK FORCE, I am so pleased with my VPS! I had tried 4 different companies and all were nightmares. Your servers are so stable, the monitoring system is great, the control interfaces are great, the support? What can I say? It is so refreshing because the people on the line (which do not take long to connect to) are friendly and extremely knowledgeable. The best thing is that the cost is a small fraction of what I was paying before, and I receive many more add-ons and domains. Thanks!
RackForce hosting has been truly a great webhost. The speed and the uptime are very good, and if there is a problem the support staff responds very fast. If you looking for a place to host a website that you need up 24/7 choose RackForce. Even though I run a network of servers I keep my main site with them because if anything goes wrong on my side I know my company site is still online.