I am very impressed with how quickly your team takes care of any problems. It is refreshing.
Your Tech Support is AWESOME! I just wanted to let you guys know how great my experience with Rackforce tech support has been. You guys have helped me through the a series of issues on the server and worked around the clock to get the server up and working again. Keep up the great work
Smoothest set-up ever, everything was perfect, even the one thing I thought was a minor issue was not, I switched browsers and everything worked perfectly. Doug provided me with excellent information and customer service, my account and VPS were set up super-quickly and I could not be happier. This is what a hosting company should be.
I wanted to send you a note to thank the below team members of your Technical Support Staff. Denis S. Chris R Steve K Darek G Mike M Chris M Iam a small-time hosting provider and retired Sr. Technology Architect from IBM. As a former 3rd level support person, I can appreciate the terms "support matrix" and "scope". While these members strictly (kindly and professionally) enforced your support matrix, each of them voluntarily provided "tips" and "answers" in their follow-up posts. These tips saved lots of time for me and your team as well as provided "education" to me since I'm not an expert in Linux. For a few years, I've created tickets regarding a possible spammer take-over of my server space. Daily, I would see messages in the mail queue that were being sent on behalf of webmaster at my domain.com Those tickets/questions were never resolved until the situation got so bad that I was sent an AUP - Spam Ticket Your Teammates informed me as well as told me how they found spammers sending over 4,500 spam related emails every 10 min. My hosted domains were not available during this take-over. Your Teammates, seeing how serious this matter was with my service offering and reputation, diligently investigated and found that my CMS Product Offering had a script that was causing the problem (KTML a browser-based WYSIWYG HTML editor). They gave me tips to better monitor and manage the mail queue and web connections ( over 800 at one time, sending 4,500 emails). My product required a re-write. When put into production it solved the issue. Although there are still many spammers connecting and looking for the file (toolbar.php), they immediately disconnect and the mail queue is fine. You are lucky to have such professional Teammates.
I just wanted to say that I think what I like most about your service is your prompt, cordial, and comprehensible technical support staff. Almost every time I have a server problem that I can not solve, they seem to go beyond their call of duty to help me out. Their patience in dealing with the requests for help by numerous less-experienced and probably naive customers (myself included) is remarkable, especially considering the impersonal nature of communication. Not to mention they are technical experts in their field, and always have an answer for me that makes sense. So kudos, and keep up the good work.
I have been with Rackforce for 2 years now and I can not say enough good things about the support that is offered by them. They are always available when I need them and they are timely and accurate with their work. Finally a hosting company is doing sales and support of their products the right way.
We have been with Rackforce for several years for our entire hosting business, and have found the new enterprise cloud system to be first rate. Their dedication to service and support has been excellent and the stability of the infrastructure has allowed us to grow our business.